Pricing
We firmly believe in offering our customer a fair and equitable
price from the start ... no deals, no hidden offers.
Many retailers inflate their prices so they can "negotiate"
down to the selling price that is actually fair, thus giving
the impression of offing to "deal" their price.
This is misleading and unethical in our opinion and is
not something we believe in.
We believe in supporting Canada and to that end, we buy ONLY
from authorized suppliers and we try to compete with large
Canadian & US internet companies fairly and aggressively.
Low price is something we strive to maintain, yet there are
times that our competition will lower a price before we catch
it or we simply 'goof' and price an item too high. The absolute
lowest price is impossible to maintain, as there are always
stores that monitor retail pricing (like ourselves) or are
desperate for cash flow and will undercut anyone just to make
a quick buck. Bear in mind that these types of practices do
not lend themselves to a long-term commitment toward the customer
and the store may not be around long enough to help if there
is ever a need for service or assistance.
We will almost always* match a competitor's price on any IN
STOCK item that is not end-of-line. This 'in stock' policy
is to combat the many stores that entice customers to shop
at their store by offering ridiculous pricing on an item that
is available in limited quantities and in some cases, these
stores do not even have the item, at all. (Anyone can offer
a fantastic, below cost price on an item they really don't
have because they never have to actually 'stock or sell' the
product).
We will offer a refund if you ever find the exact same item
at a lower price (Canadian product in a Canadian store) within
7 days of making your purchase. We need notification in writing
and any supporting documentation via e-mail or Canada Post
mail. This is more than fair and allows our customers to shop
knowing that they are receiving a fair price.
Whatever the situation - if you have seen an item cheaper
at our competitor or if you feel that we have priced something
to high, tell us and we'll do our utmost to rectify the problem.
Forthegroove.com wants to keep our customers happy and satisfied.
*Conditions Apply |
